Is there an ITIL Dilemma?
Forrester’s recent report, The ITIL Dilemma, landed with impact across…
Through training and consulting, we empower IT teams to produce efficient ITSM solutions designed for people, not processes.
Award Winning IT Training Courses
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Because the Future Doesn’t Care About Your Job Title — Only What You Can Do
Training that fits your schedule, supports your goals, and works how you do.
From Frameworks to Fieldwork. Turn ITSM knowledge into practical impact with tools that actually work.
You’re in GREAT company. Join thousands of IT professionals across the world who are certified in Humanising IT™ — the leading qualification for modern, experience-led service management.
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Enter your company information/personal details to create a HIT Global account. Include relevant information, including your business objectives, budget, and timeframes. Now, get ready to start learning.
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We offer four training modules for professionals with distinct educational requirements. Review the Foundation, Specialist, Advanced, or Humanising AI™ courses, then select the program that best aligns with your business objectives or career ambitions.
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Work through your chosen program at your own pace, either in person at a HIT workshop or through a purpose-built web-based training module. Learn the tips, tools, and techniques required to harmonize ITSM and create a better user experience.
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Our Humanizing IT™ training programs include certificates to verify HCD expertise. Complete the final exam to certify your success and add a valuable new credential to your IT trophy room.
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Every HIT program teaches practical information to bridge the gap between people and processes. By following our methodologies, trainees will see a measurable ROI through improved efficiency, engagement, and stronger business outcomes.
Achieve measurable service improvements and crush company objectives.
Boost user satisfaction through efficient, human-centred systems.
Strengthen the reputation of your IT team by putting people before processes.
Enrich existing ITSM frameworks to improve employee engagement.
Transform legacy ITSM practices through contemporary human-centred design.
Lower operational expenses by making procedures easier for the end user.
Slash MTTR (Mean Time to Resolution) to improve employee satisfaction.
Reduce ITSM-related frustrations to reduce burnout and employee attrition.
Reconcile the cultural divide between business and IT teams.
Our custom consultations teach you to humanize existing ITSM frameworks without compromising quality. Let’s work together to create user-friendly services that prioritize people over processes.
$400.00
/ Package
A self-paced course for organisations and individuals seeking to understand the fundamentals of human-centred design.
What's included?
*Terms and Conditions apply
$520.00
/ Package
A self-paced and tutorial-based training module featuring all the benefits of the foundation package and the following additional resources.
What's included?
*Terms and Conditions apply
$640.00
/ Package
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What's included?
*Terms and Conditions apply
Need a custom pricing plan?
Having had the pleasure of working with Katrina and now experiencing the joy of this accomplishment with her, how could I not be prouder of this woman! Keep paving the way, Katrina, keep writing and taking others on the Humanising IT path.
Mary-Beth Hosking MBT
Chief Executive Officer, Vic ICT For Women
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Name, Position
Company Name
Forrester’s recent report, The ITIL Dilemma, landed with impact across…
We provide three tiers of training programs to help organisations and individuals incorporate human-centred design into IT service management frameworks.
No. Humanising IT™ works alongside or independently of existing frameworks like ITIL®.
Not at all. We train IT professionals to design, deliver, and support better services — no design background required.
ITIL® focuses on processes and governance. Humanising IT™ focuses on people and outcomes.
