At HIT Global we believe IT services should embody the essence of experience.
Humanising IT™ is revolutionising conventional process-driven frameworks, by considering the human experience in the design of IT processes and services.
Quite simply, we put the HEART into IT service management.
Design with Empathy: We integrate and design IT services with tools and techniques from human-centred design.
Our courses are both theory and practice, ensuring you leave with actionable insights.
Learn in your own time. Our micro-learning app enables a flexible and personalised learning experience.
With a certification in Humanising IT™, your skills are validated and recognised in the broader ITSM community.
Revolutionise your approach to IT service management with HIT Global and our Humanising IT™
award-winning micro learning app. Our clients’ testimonials speak volumes about how our transformative training has helped them to improve their organisation’s IT services, and in doing so, has positively impacted their careers.
Join the HIT Global community and learn how to design IT service management with humanity,
by putting the HEART into IT service management.
The ever-evolving landscape of technology demands a workforce adept in skills that resonate with users and enhance their experiences. Humanising IT™ holds the key.
By becoming a Humanising IT™ certified professional, you will:
Develop specialised competencies in a job market hungry for human-centred design and experience management.
Unlock new career opportunities and pathways to increased earning potential.
Enhance your IT service management skills with a renowned certification, elevating both personal and professional growth.
Humanising IT™ is not just a certification – it’s a multifaceted educational journey designed to accommodate every learning style. Our micro-learning app offers both convenience and accelerated learning and retention.
A self-paced online training environment facilitating learning without boundaries.
A hybrid experience with self-paced learning, complemented by a 4-hour group session with a certified Humanising IT™
HIT Global instructor.
An intensive, 1-day boot camp that dives deep into a tailored case study from your organisation.
Each of these formats leverages psychological principles that are instrumental in understanding and designing for real-world challenges faced by most IT departments today.
Our bold yet deeply passionate vision is to see every IT professional across the globe certified in Humanising IT™.
This vision is born from our commitment to revolutionise the IT service management industry via education and community involvement.
To realise our vision, HIT Global is committed to transforming and disrupting how IT professionals learn. Our award-winning learning platform, based on micro-learning methodology accessible via an app, has earned global recognition, showcasing HIT Global’s innovative approach to learning.
Founded by Katrina Macdermid and Mark Basham, HIT Global Ltd stands as a beacon of innovation, inspired by Katrina’s best-selling book: “Human-centred design for IT service management.”
Co-founder & Director
HIT Global,
& former CEO Axelos
A strategic thinker and business leader, Mark’s expertise in operationalising strategies complements Katrina’s vision.
Co-founder & Director
HIT Global,
& Creator: Humanising IT
An award-winning author and IT service management guru, Katrina brings her groundbreaking vision of human-centred IT to life.
SVP North America
HIT Global,
& former Partner & CIO: IDEO
With a rich background in IT leadership and extensive interests in human-centric approaches, Wesley is an advocate for creating sustainable and human-friendly tech experiences.
Humanising IT™ applies human-centred design principles to the world of IT service management.
Those who have any role in delivering IT services, from service desk analysts to software developers, CIOs and every human in between, will learn that to improve IT service management, you must prioritise the human experience.
Under the guidance of Katrina Macdermid, an internationally recognised thought leader on IT service management, you are certain to improve your success in the wider business world by learning to put people and the user experience first.
Order your copy today and start putting the “HEART” into IT service management!
HIT Global Ltd was founded in November 2022 when Katrina and Mark joined forces to take Katrina’s book “Human-centred design for IT service management” to market. Their shared belief is that human experience is often missed when it comes to designing IT services. Humanising IT™ seeks to bridge this gap by introducing the concept and techniques of human-centred design and integrating them into IT service management.
As we all know, technology is playing an ever-increasing role in every aspect of our lives, so IT service must also evolve.
Human experience is the new frontier, and Humanising IT™ is the solution.
Join the HIT Global community alongside hundreds of professionals as we pave the way towards a future where IT service management is more than a framework, it’s an experience anchored in empathy where technology serves humanity and delivers improved outcomes.
Join us on a journey where knowledge meets experience, and together, let’s shape a future where IT service management is more than a framework, it’s an experience.