Training &
Certification
For practical real-world application, our award-winning training app is based on ‘Fly First Airlines’, a fictional company headquartered in Sydney, Australia.
As you progress through your learning journey, you’ll interact with passengers, crew members, and airline staff, gaining valuable insights into how IT teams transitioned IT processes and services to prioritise user-centricity.
This immersive experience will demonstrate how a shift in mindset towards human-centred design transformed IT service management at the airline, delivering benefits to both users and the people supporting the services alike.
HIT Global's training app equips you with skills essential for driving user-centric excellence in IT service management, empowering you to innovate, empathise, and optimise IT service management to deliver the right experience.
Our award-winning innovative approach to learning represents the culmination of extensive research, cutting-edge technology, and expertly curated content, all designed to provide an engaging and intuitive way to master the principles of Humanising IT™.
Structured Learning Paths
Our program is organised into three ‘Runways,’ each with ‘Gates’ and ‘Sectors,’ providing clear guidance for your Humanising IT™ journey.
Interactive Experience
The app offers an interactive learning experience, allowing you to engage with content in a dynamic and immersive way.
Progress Tracking
Easily track your progress through each Runway, earning learning “Stars” as you complete milestones.
Convenience
Access the training anytime, anywhere, directly from your mobile device. This flexibility allows you to fit learning into your busy schedule.
Certification Eligibility
Upon completing the Runways, you become eligible to take the official HIT Global Humanising IT™ Foundation certification exam, enhancing your credentials and career opportunities.
Award-Winning
Our training approach has won multiple awards year after year for our innovative and interactive educational experience.
Discover Your Perfect Tech Journey
The Premium Economy Package is our self-paced online training option, offering maximum flexibility and affordability. It’s ideal for organisations looking to provide their IT professionals with foundational knowledge in human-centred IT service management without disrupting their busy schedules.
Features:
- 1 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
PREMIUM ECONOMY
Our Business Class Package blends self-paced learning with interactive sessions, offering an engaged learning experience. This package is perfect for teams seeking a collaborative approach to mastering human-centred IT service management.
Features:
- 2 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 4-hour Group Session with a HIT Global Instructor
BUSINESS CLASS
The First Class Package is our most comprehensive and immersive option. It includes a 1-day bootcamp designed for an in-depth exploration of Humanising IT™ principles. Ideal for teams looking for an intensive, hands-on learning experience.
Features:
- 3 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 1 Day Immersive Bootcamp Using a Case Study from your Organisation
FIRST CLASS
The Premium Economy Package is our self-paced online training option, offering maximum flexibility and affordability. It’s ideal for organisations looking to provide their IT professionals with foundational knowledge in human-centred IT service management without disrupting their busy schedules.
Features:
- 1 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
PREMIUM ECONOMY
Our Business Class Package blends self-paced learning with interactive sessions, offering an engaged learning experience. This package is perfect for teams seeking a collaborative approach to mastering human-centred IT service management.
Features:
- 2 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 4-hour Group Session with a HIT Global Instructor
BUSINESS CLASS
The First Class Package is our most comprehensive and immersive option. It includes a 1-day bootcamp designed for an in-depth exploration of Humanising IT™ principles. Ideal for teams looking for an intensive, hands-on learning experience.
Features:
- 3 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 1 Day Immersive Bootcamp Using a Case Study from your Organisation
FIRST CLASS
BUSINESS
Our blended learning option combines self-paced online training with a 4-hour instructor led session.Connect with peers, discuss real-world applications of Humanising IT™, and share insights. Ideal for professionals who value collaborative learning with like-minded individuals.
$556
FIRST CLASS
For an intensive learning experience, choose our one-day bootcamp. Gain a comprehensive understanding of Humanising IT™, led by expert instructors. Ideal for hands-on learners seeking accelerated knowledge and practical skills.
$875
Learning Outcomes
Below are the key learning outcomes that you can expect to achieve upon completion of the Humanising IT™ training program:
- Enhanced User Experience: Learn how to apply human-centred design principles to IT service management processes, leading to improved user experiences and satisfaction.
- Increased Efficiency: By focusing on user needs and preferences, you will identify opportunities to streamline IT service management workflows and processes, resulting in increased efficiency and productivity.
- Improved Problem-Solving Skills: Through hands-on exercises and case studies, you will develop critical thinking and problem-solving skills, enabling you to address complex IT service management challenges more effectively.
- Enhanced Collaboration: Humanising IT™ training emphasises collaboration and communication between IT teams and users, fostering stronger relationships and alignment towards common goals.
- Innovative Solutions: Learn how to think creatively and innovatively when designing IT services and processes, leading to the development of innovative solutions that meet user needs in novel ways.
- Alignment with Organisational Goals: By integrating human-centred design principles into IT service management practices, you will align IT services more closely with organisational goals and objectives, driving overall business success.
We consider our award-winning training to be a learning experience that shouldn’t be limited by rigid schedules. While individual learning styles vary, committing approximate 6-8 hours to the course will allow you to attain your Humanising IT™ certification.
The course is designed for all IT professionals, ranging from service desk analysts developers engineers to CIOs; anyone responsible for IT service delivery. Additionally, individuals keen on enriching their comprehension of human-centred design principles and their practical application will find this course invaluable.
The exam format is online, requiring candidates to achieve a minimum score of 75% from a total of 20 questions to pass successfully and obtain your Humanising IT™ Foundation certification.
While not mandatory, a basic understanding of IT service management concepts is recommended. Familiarity with frameworks like ITIL or COBIT and experience in IT service delivery roles can enhance the learning experience. However, the course welcomes learners of all levels, including those with a keen interest learning human-centred design principles.
Simply contact us for further information to begin your journey into Humanising IT™.
Upon successful completion of your Humanising IT exam, you will be awarded an official certificate from HIT Global and a Credly digital badge. Your Humanising IT™ certification is perpetual, with no expiry date.
Your Educator
Katrina Macdermid
Co-founder & Director HIT Global, & Creator of Humanising IT™
Katrina is a globally recognised entrepreneur, celebrated for her pioneering work in IT service management. She is an award-winning author, an influential speaker, a respected educator, and a sought-after consultant. Her innovative approach and commitment to human-centred IT service management has earned her respect and acclaim worldwide.
Explore Your Enrollment Options
VIRTUAL:
PREMIUM ECONOMY
The Premium Economy Package is our self-paced online training option, offering maximum flexibility and affordability. Whether you’re striving to become job-ready or seeking to uplift your capabilities to align with industry requirements, this package empowers you to achieve your professional goals effectively.
Features:
- 1 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management “ e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
BLENDED:
BUSINESS CLASS
Our Business Class Package combines self-paced learning with interactive sessions, offering an engaged learning experience. This package is perfect for teams seeking a collaborative approach to mastering the principles of Humanising IT™.
Features:
- 2 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management “ e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 4-hour Group Session with a HIT Global Instructor
1 DAY BOOTCAMP:
FIRST CLASS
The First Class Package is our most comprehensive and immersive option. It includes a 1 day bootcamp designed for an in-depth exploration of Humanising IT™ principles. Ideal for teams looking for an intensive, hands-on learning experience.
Features:
- 3 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management “ e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 1 Day Immersive Bootcamp Using a Case Study from your Organisation
Award-Winning Training & Certification
What Our Clients Say
Ready to learn the GAME-CHANGER approach to IT service management?
Join the HIT Global community alongside hundreds of professionals as we pave the way towards a future where IT service management is more than a framework, it’s an experience anchored in empathy where technology serves humanity and delivers improved outcomes.
Ready to learn the GAME_CHANGER approach to IT service management?
Join the HIT Global community alongside hundreds of professionals as we pave the way towards a future where IT service management is more than a framework, it’s an experience anchored in empathy where technology serves humanity and delivers improved outcomes.