Transform IT Service Management with HIT Global’s Enterprise Training Solutions
At HIT Global, we pride ourselves on spearheading a revolution in
IT service management through our award-winning Humanising IT™ training.
Our philosophy is core to each training program we offer, and our flexible learning
approach is perfect for enterprises seeking transformative, empathetic,
and innovative solutions in IT service management.
Elevating Organisations with Human-Centred Design Training
Our Enterprise Packages are designed to accommodate the diverse demands of any-sized organisation.
Our team is committed to delivering an educational pathway that addresses specific challenges and, conversely, your IT service management ambitions. At the core of HIT Global’s educational approach is the integration of human-centred design principles into IT service management. This game-changing approach challenges the mindsets of IT professionals and encourages them to discard assumptions that ‘best practice’ is always best. Ultimately, students learn that creating the right user experience must start with empathy for the people they are designing IT services for.”
Discover Your Perfect Tech Journey
The Premium Economy Package is our self-paced online training option, offering maximum flexibility and affordability. It’s ideal for organisations looking to provide their IT professionals with foundational knowledge in human-centred IT service management without disrupting their busy schedules.
Features:
- 1 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
PREMIUM ECONOMY
Our Business Class Package blends self-paced learning with interactive sessions, offering an engaged learning experience. This package is perfect for teams seeking a collaborative approach to mastering human-centred IT service management.
Features:
- 2 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 4-hour Group Session with a HIT Global Instructor
BUSINESS CLASS
The First Class Package is our most comprehensive and immersive option. It includes a 1-day bootcamp designed for an in-depth exploration of Humanising IT™ principles. Ideal for teams looking for an intensive, hands-on learning experience.
Features:
- 3 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 1 Day Immersive Bootcamp Using a Case Study from your Organisation
FIRST CLASS
BUSINESS
Our blended learning option combines self-paced online training with a 4-hour instructor led session.Connect with peers, discuss real-world applications of Humanising IT™, and share insights. Ideal for professionals who value collaborative learning with like-minded individuals.
$556
FIRST CLASS
For an intensive learning experience, choose our one-day bootcamp. Gain a comprehensive understanding of Humanising IT™, led by expert instructors. Ideal for hands-on learners seeking accelerated knowledge and practical skills.
$875
Discover Your Perfect Humanising IT™ Journey
The Premium Economy Package is our self-paced online training option, offering maximum flexibility and affordability. It’s ideal for organisations looking to provide their IT professionals with foundational knowledge in human-centred IT service management without disrupting their busy schedules.
Features:
- 1 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
PREMIUM ECONOMY
Our Business Class Package blends self-paced learning with interactive sessions, offering an engaged learning experience. This package is perfect for teams seeking a collaborative approach to mastering human-centred IT service management.
Features:
- 2 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 4-hour Group Session with a HIT Global Instructor
BUSINESS CLASS
The First Class Package is our most comprehensive and immersive option. It includes a 1-day bootcamp designed for an in-depth exploration of Humanising IT™ principles. Ideal for teams looking for an intensive, hands-on learning experience.
Features:
- 3 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 1 Day Immersive Bootcamp Using a Case Study from your Organisation
FIRST CLASS
The Premium Economy Package is our self-paced online training option, offering maximum flexibility and affordability. It’s ideal for organisations looking to provide their IT professionals with foundational knowledge in human-centred IT service management without disrupting their busy schedules.
Features:
- 1 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
PREMIUM ECONOMY
Our Business Class Package blends self-paced learning with interactive sessions, offering an engaged learning experience. This package is perfect for teams seeking a collaborative approach to mastering human-centred IT service management.
Features:
- 2 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 4-hour Group Session with a HIT Global Instructor
BUSINESS CLASS
The First Class Package is our most comprehensive and immersive option. It includes a 1-day bootcamp designed for an in-depth exploration of Humanising IT™ principles. Ideal for teams looking for an intensive, hands-on learning experience.
Features:
- 3 month access to the Humanising IT™ app
- Self-Paced Online Modules
- “Human-centred design for IT service management” e-Book
- Humanising IT™ Foundation Exam Voucher
- Publishable Digital Certification Badge
- Retake Exam Voucher
- Student Handbook
- 1 Day Immersive Bootcamp Using a Case Study from your Organisation
FIRST CLASS
BUSINESS
Our blended learning option combines self-paced online training with a 4-hour instructor led session.Connect with peers, discuss real-world applications of Humanising IT™, and share insights. Ideal for professionals who value collaborative learning with like-minded individuals.
$556
FIRST CLASS
For an intensive learning experience, choose our one-day bootcamp. Gain a comprehensive understanding of Humanising IT™, led by expert instructors. Ideal for hands-on learners seeking accelerated knowledge and practical skills.
$875
Tailored for Your People and Their Aspirations
HIT Global’s Enterprise training programs benefit a diverse array of professionals and organisations by integrating human-centred design principles into IT service management. Our programs equip IT professionals with highly relevant human-centred design skills, enabling them to better understand user needs, solve the right problems effectively, collaborate with the business, and conduct user research founded on empathy.
Ultimately, our award-winning training sets new standards of excellence in IT service management. Our programs empower IT professionals to design IT services beyond functionality, encouraging innovation based on user empathy, resulting in reduced support costs and great user experience.
Our Enterprise Packages are tailored to meet the diverse needs of any size organization. From our foundational courses to advanced workshops, our packages offer the right training solutions to suit your IT service management maturity and culture.
Packages Include:
✓ Customised Learning Paths: Tailored to your organization’s specific IT service management challenges and goals.
✓ Expert-Led Sessions: Interactive workshops and seminars conducted by certified HIT Global instructors.
✓ Scalable Solutions: Suitable for teams of all sizes, ensuring consistent learning across your organization.
Award-Winning Training & Certification
Real Stories, Real Impact
See what our customers are saying about our change-changing approach to IT service management training:
“Courier just delivered the book. looking forward to reading it. In my opinion it should be a reading material for high school students to build passion for technology and user interaction in a very positive and nurturing way.”
Mohammed Huque,
Manager, Health Informatics and Clinical Costing, Department of Health, Tasmania
“I have just finished reading Katrina Macdermid’s book on Humanising IT. I must say, it is a fantastic, entertaining and on-the-money guide to making IT more human-friendly. Much of my time in IT leadership has been spent trying to put words to what Katrina so eloquently describes in just the right amount of detail. It’s rare to read any IT service management text that talks about “lived experience” of customers, and empathy with business users.”
Brett Randall,
Founder and Principal Consultant
“Having had the pleasure of working with Katrina and now experiencing the joy of this
accomplishment with her, how could I not be prouder of this woman! Keep paving the way
Katrina, keep writing and taking others on the Humanising IT path.”
Mary-Beth Hosking MBT,
Chief Executive Officer, Vic ICT For Women
Transformative Success Stories
Explore success stories that showcase the transformative power of Humanising IT™ Enterprise Training:
Case Study: Empathy and IT service management in a busy hospital
In 2019, before the Covid-19 pandemic, Ben Reid had a problem. The IT service desk was meeting all its KPIs. Service desk analysts were responding
Case Study: Intensive care, with Professor Michael Buist
Dr Michael Buist is an intensive care specialist with a unique perspective from both sides of the hospital curtain, having himself almost died twice due
Ready to learn the GAME-CHANGER approach to IT service management?
Join the HIT Global community alongside hundreds of professionals as we pave the way towards a future where IT service management is more than a framework, it’s an experience anchored in empathy where technology serves humanity and delivers improved outcomes.
Ready to
Redefine Your
Tech Journey?
Take the first step towards a future where technology enhances, not hinders, your organization’s potential. At HIT Global, we’re committed to humanizing IT for a brighter, more efficient future.