Katrina Macdermid is a trailblazer in the realm of IT service management, she is an ITIL Master, ITIL 4 contributing author, and the innovative mind behind Humanising IT™. Widely admired and respected for her pioneering effort to reshape the landscape of IT service management by integrating human-centred design principles. As a visionary entrepreneur, her presentations draw from her extensive expertise, offering actionable insights that leave attendees with a new perspective to set new standards of excellence in IT service management.
Mark Basham, renowned for his illustrious career as a CEO, Investor, and Board Advisor, provides executive strategic insights into IT service management and the execution of business transformation anchored in Humanising IT™.
His presentations emphasise translating strategic vision into actionable operational excellence, providing invaluable guidance for navigating the ever-evolving landscape of modern business. With a unique focus on bringing strategy to life through operational excellence, Mark’s talks resonate deeply with audiences seeking practical approaches to achieving success in today’s dynamic business environment.
Wesley Eugene, Senior Vice President for North America and former Partner & Chief Information Officer at IDEO, is a catalyst for change at the enterprise level, consistently surpassing revenue, strategic, operational, and business delivery targets.
With a deep expertise in adopting a human-centred lens to digital transformation and an experience-led approach to delivering world-class technology services, Wesley is renowned for his mastery of Technology Business Management; empowering companies to unlock spending trapped in tech operation and facilitating investment in digital transformation
initiatives.
Explore the tapestry of our past events, where thought leaders, industry experts, and tech enthusiasts converged to explore the realms of Humanising IT. Catch a glimpse of discussions, interactive sessions, and the vibrant community that defines our events.
December 23, 2023
December 23, 2023
December 23, 2023
When you book an Event with HIT Global, you unlock a world of benefits:
Engage with the minds behind the concept of Humanising IT™ with a pre-event consultation with Katrina, Mark or Wes to customise your presentation, ensuring it perfectly aligns with your audience’s interests and event goals.
Experience dynamic, insightful talks tailored to drive curiosity and inspire your audience, focusing on integrating human-centred design into IT service management.
Connect with fellow participants, industry leaders, and tech enthusiasts, building valuable relationships in an environment designed for collaboration. With energetic talks and interactive Q&A sessions, attendees will have the opportunity to delve into IT service management with renewed curiosity and knowledge.
Extend the impact beyond the event with additional resources, exclusive content and supplementary materials provided for attendees, plus optional workshops for those interested in exploring key topics further.
Join us on a journey where knowledge meets experience, and together, let’s shape a future where technology is not just a tool but a harmonious extension of the human experience.
Join the HIT Global community alongside hundreds of professionals as we pave the way towards a future where IT service management is more than a framework, it’s an experience anchored in empathy where technology serves humanity and delivers improved outcomes.