Making IT service management human-centred
Join Katrina Macdermid and Wesley Eugene on the Humanising IT™ Podcast as they challenge, debate, and add humor to IT service management. Featuring global thought leaders, they discuss chapters from Katrina’s best-selling book and explore integrating ITSM with human-centered design to create user-focused IT services.
Whether you’re an IT professional, a designer, or curious about IT’s future, the Humanising IT™ Podcast offers valuable insights and inspiration. Tune in and discover how to make ITSM human-centered.
David Ratcliffe
President - Pink Elephant
Why do things go wrong in IT service management?
Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field.
Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Management,” and the evolution of ITSM from a process-driven framework to a human-focused approach. David shares his experiences and introduces Pink Elephant’s new Integrated ITSM model, which combines traditional ITSM with agile, lean, and organisational change management practices.
Tune in for a thought-provoking discussion that challenges conventional ITSM practices and advocates for a more humanised, experience-led approach to IT service delivery.
Don’t miss the premiere of the Humanising IT™ podcast!